If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange. The below information is extracted from our standard terms and conditions, which customers agree to when placing an order: Returns Product At: 255 Walworth Road, London SE17 1RL To return an item(s), please include your order number, full name, and shipping address on a piece of paper inside and ship to the address below: In many cases it will just be an airlock in the bottle, and we can explain how to release this and get the pump working as normal. Please note: If you believe you have a product with a fault, please contact us on 02 or returning an item. You can return an item if…It has not been opened or usedIt is in perfect resalable conditionIt is returned to us within 14 days of receipt of the order You cannot return an item if…The product has been openedThe product has been used. Please see the below information on whether you can return an item (this does not effect your statutory rights). Due to the nature of the products we sell, items cannot always be returned. We understand that on occasion you may need to return an item. This is our Returns & Refund Policy, we hope it is pretty clear but if you have any questions please contact us here or call our freephone number (free for landlines only, mobiles will be charged) 02.
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